You may return most new, unopened items within 60 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Shipping: Please allow between 2-3 business days to process your order and 5-10 business days to arrive. If more than 10 business days have passed please email us at [email protected] to review the status of your order. Refunds will be handled through email if necessary. Refunds Policy Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-10 days for a credit to appear on your account. If payment was made by check, the refund check will not be issued before 10 business days after the date of purchase No Returns/Exchange on the following:
- The packaging has been opened.
- The packaging bas been broken, falling into water…
- Special Order merchandise or any item indicated on the website as non-returnable.
- Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you find that you need to return a product to us, for any reason, please follow the following procedure:
1. Contact Your Home Store on 1-813-043-7613 or email: [email protected] to explain the reason for the return.
2. Please state your order number.
3. We will send you a returns form (inc. a returns code) to complete and return with the product.To return your product, you should mail your product to: YOUR HOME STORE 1415 7Th Street South Clanton, AL, 35045 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $90, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. What counts as proof of purchase?
Any of these:
- till/kiosk receipt
- confirmation email
- your order number
- your card/bank statement
- the email address used to buy your item